Transport Behavior: A Role for Social Marketing Revised

This article discusses travel behavior widely acknowledged to be a significant source of pollution: the use of private transport commonly referred to as the automobile. While this behavior can be tackled in a number of ways, this article presents an overview of key issues inhibiting a voluntary change in behavior among automobile users. These topics were identified based upon qualitative research data that was gathered from a number of UK households. The research methodology adopted different social marketing collateral in each of the households during the period of research. While weaknesses are identified in the marketing collateral, the research concludes that social marketing in itself cannot persuade people to make significant changes in their travel behavior. There are deeper issues at work for commuters that need to be more fully understood by the transport research community. The value of social marketing instead may lie as an effective channel of communication that can be utilized by designated authorities in delivering important transport messages to commuters and private transport users at large