Solutions to the growing number and severity of clinical negligence claims come in various forms. A key step in avoiding litigation is understanding what dissatisfied patients actually want following an adverse outcome. One way of doing this may be to establish a strong and comprehensive complaints system.
Background Governments in several countries are facing problems concerning the accountability of reg...
Learning from medical errors to prevent their recurrence is an important component of any healthcare...
Health care complaints are an underutilized resource for quality and safety improvement. Most resear...
Introduction: Despite massive recent changes in the complaint handling process of NHS, the process i...
<p>The issue of medical negligence has been catching attention of many people nowadays. With advance...
The Healthcare Commission’s recently published report ‘Spotlight on Complaints’ highlights a general...
Calls for reform of the systems for handling clinical negligence claims and complaints are nothing ...
Background Patients who submit complaints about the healthcare they have received are often dissatis...
BACKGROUND: Information from patient complaints - a widely accepted measure of patient satisfaction ...
Background Research on patients’ complaints about healthcare has tended to focus on the typology of ...
<strong>Background:</strong> Governments in several countries are facing problems concerning the acc...
One of the most important ironies of modern health care is that public expectations are rising faste...
Background: Handling patient complaints about health care issues is important. However, many patient...
Introduction: A global rise in patient complaints has been accompanied by growing research to effect...
Background: Information from patient complaints – a widely accepted measure of patient satisfaction ...
Background Governments in several countries are facing problems concerning the accountability of reg...
Learning from medical errors to prevent their recurrence is an important component of any healthcare...
Health care complaints are an underutilized resource for quality and safety improvement. Most resear...
Introduction: Despite massive recent changes in the complaint handling process of NHS, the process i...
<p>The issue of medical negligence has been catching attention of many people nowadays. With advance...
The Healthcare Commission’s recently published report ‘Spotlight on Complaints’ highlights a general...
Calls for reform of the systems for handling clinical negligence claims and complaints are nothing ...
Background Patients who submit complaints about the healthcare they have received are often dissatis...
BACKGROUND: Information from patient complaints - a widely accepted measure of patient satisfaction ...
Background Research on patients’ complaints about healthcare has tended to focus on the typology of ...
<strong>Background:</strong> Governments in several countries are facing problems concerning the acc...
One of the most important ironies of modern health care is that public expectations are rising faste...
Background: Handling patient complaints about health care issues is important. However, many patient...
Introduction: A global rise in patient complaints has been accompanied by growing research to effect...
Background: Information from patient complaints – a widely accepted measure of patient satisfaction ...
Background Governments in several countries are facing problems concerning the accountability of reg...
Learning from medical errors to prevent their recurrence is an important component of any healthcare...
Health care complaints are an underutilized resource for quality and safety improvement. Most resear...
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