PENGARUH STRES KERJA TERHADAP KEPUASAN KERJA KARYAWAN DENGAN DUKUNGAN SOSIAL SEBAGAI VARIABEL MODERATOR PADA PDAM SURYA SEMBADA KOTA SURABAYA

The rapid development of technology innovation and industrialization made the company more competitive to face a high competition in the globalization . When someone spent too much time in the field and a little time in the office, it will caused a high work stress and can reduced job satisfaction in employee while social support was able to suppress employee satisfaction. Researchers used social support as a moderating variable. The purpose of this study was to examine and analyze the effect of work stress on employee job satisfaction and social support moderated job stress on employee job satisfaction at Surya Sembada PDAM Surabaya. This research was a quantitative using 50 people as sample. Measuring instrument used in this study were interviews, observation, and questionnaires. Analysis of the data using Partial Least Square (PLS) with the help of SmartPLS 3.0 and Statistical Package for the Social Science (SPSS) software. This study used a Likert scale as the scale of measurement. The results showed that work stress influence the employee job satisfaction and social support did not moderate the effect of work stress on employee job satisfaction.   Keywords : Job Stress, Job Satisfaction, Social Support