PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGANDENGAN KEPERCAYAAN SEBAGAI VARIABEL INTERVENING (STUDI PADAPELANGGAN LION AIR DIBANDARA JUANDA SURABAYA)

Quality of service contribute to the power of good relations between individuals, between organizations or betweendifferentunits within the organization. Relationship development and performance is a dynamis process with thevarious dimensions of the relationship that is organized into a performance model, presepsi and shows personality.Researchers used the kind of conclusive research, as for the characteristics of the target population of this researchis, passengers who have already felt and use airline Lion Air for a minimum of 1 time. done in the waiting room ofgate 1 to 4 Juanda International Airport Terminal 1 Surabaya and the age of the respondents began 14 up to 50onwards. . The technique ofdata collection that is taken is a question form. Researchers used the sample asmuch as 110 respondents, using Likert scale five scale. Analysis techniques using PATH analysis