ANALISIS DAN PERBAIKAN MANAJEMEN RISIKO RANTAI PASOK GULA RAFINASI DENGAN PENDEKATAN HOUSE OF RISK

In supply chain (SC) process, there are many risks which may influence the smoothness of the flow SC. To reduce and solve those risks, efforts to gradually and continuously improve the performance of SC by solving and preventing potential risks are required. The purpose of this study was to mitigate risks in the SC of refined sugar. This study identified various possible risks which potentially occurred in the SC of refined sugar. The methods used in identification and evaluation were Failure Modes and Effect Analysis (FMEA) and Quality Function Deployment (QFD) methods, while the determination of criteria in the business process used SC Operation Reference dimension. The research methods developed the formulation of potential risk value to determine the priority of risk agents which be mitigated by House of Risk approach. Risk mitigations which were prioritized to be realized were planning and performing routine maintenance, annual shutdown/maintenance, contracts with customers in one year period, socialising the phone number of PIC transporters, preparing buffer stock, training on maintenance, improving coordination among sections, planning production stock, coordination with related parties, coordination with transporters, daily briefing, routine and scheduled briefing, coordination among sections before production, coordination with surrounding environment, using chemical materials as necessary, routine briefing before routine activities, coordination with power plan section, training personnel from material acceptance, saving contact numbers of PIC delivery, improving the operational contour of processes, coordination with users to always follow specs, and updating equipment models. Keywords: house of risk, risk, supply chain, risk mitigatio