Add to ORKGCategorizing documents into different categories manually can be very time consuming. This is what Help Desk and Special Issues Programmers (SIP) encounter everyday at my current workplace. Currently users submit tickets to Help Desk and SIP via email. When tickets come in from users they, Help Desk and the SIP, have to categorize these tickets so they know who the tickets should be assigned to. For this thesis, a web application was developed to accept ticket requests and automatically assign the tickets to categories using a text categorization algorithm. Categorizing the tickets automatically will reduce the wait time for the user and cut down on the time it takes to categorize a ticket
This dissertation describes a machine learning framework for the development of an automated text ca...
A help desk system that acts as a single point of contact between users and IT staff is introduced i...
We present an approach to text categorization using machine learning techniques. The approach is dev...
Text Categorization is the process of automatically assigning predefined categories to free text doc...
Technological problems related to everyday work elements are real, and IT professionals can solve th...
The paper gives insight on how the text document categorization problem can be solved and implemente...
Ticket assignment/dispatch is a crucial part of service delivery business with lot of scope for auto...
The IT incident management process requires a correct categorization to attribute incident tickets t...
With the massive growth of the use of computers and the internet in the past decade, there has been ...
Text categorization is the task in which text documents are classified into one or more of predefine...
In the new age era, there is tons of information published on the web every day. Thus, it will take ...
In this article, we present an end-to-end automated helpdesk email ticket assignment system driven b...
In this paper, a multiagent system for supporting users in retrieving information from heterogeneous...
Abstract. This paper describes an intelligent information system for effectively managing huge amoun...
The field of automatic Text Categorization (TC) concerns the creation of categorizer functions, usu...
This dissertation describes a machine learning framework for the development of an automated text ca...
A help desk system that acts as a single point of contact between users and IT staff is introduced i...
We present an approach to text categorization using machine learning techniques. The approach is dev...
Text Categorization is the process of automatically assigning predefined categories to free text doc...
Technological problems related to everyday work elements are real, and IT professionals can solve th...
The paper gives insight on how the text document categorization problem can be solved and implemente...
Ticket assignment/dispatch is a crucial part of service delivery business with lot of scope for auto...
The IT incident management process requires a correct categorization to attribute incident tickets t...
With the massive growth of the use of computers and the internet in the past decade, there has been ...
Text categorization is the task in which text documents are classified into one or more of predefine...
In the new age era, there is tons of information published on the web every day. Thus, it will take ...
In this article, we present an end-to-end automated helpdesk email ticket assignment system driven b...
In this paper, a multiagent system for supporting users in retrieving information from heterogeneous...
Abstract. This paper describes an intelligent information system for effectively managing huge amoun...
The field of automatic Text Categorization (TC) concerns the creation of categorizer functions, usu...
This dissertation describes a machine learning framework for the development of an automated text ca...
A help desk system that acts as a single point of contact between users and IT staff is introduced i...
We present an approach to text categorization using machine learning techniques. The approach is dev...