Odpoved certificiranja sistemov managementa: morebitno zgodnje opozorilo?

The paper presents the dynamics in number of top management system certificates (ISO 9001, ISO 14001) focusing on the situation in Slovenia in the last two years when a significant increase of cancelled certificates was noticeable. We studied this phenomenon in order to find out its reasons and effects on the performance of the organizations. Some recognized relations between quality management systems and company performance from literature review were used for setting hypotheses which were analytically proved. We assumed that quitting management system certificates was related to decrease in busi­ness performance. Empirical part of our research was based on the data of Slovenian certification bodies and on published annual financial reports of Slovenian organizations. In the survey some characteristics and performance of the organizations which gave up certification were analysed. We came to interesting findings that cancelling certificates was related to decrease in business performance and often even to closing of organizations. The downsizing of the business was increasing through the time. So, 2 years after cancelling certificates only 8% of the organizations still present growth in their income and revenue, besides almost 40% of them quit or would have to quit their business. It was also found out that the business performance after cancellation of the certificates was related to the business performance before it and to the reason for cancellation as well. Two years after cancellation there was a 3-times higher proportion of failed organizations (= 45% of previously non-profitable organizations) among the organizations that had operated at a loss before the cancellation of their certificates, compared to those previously having a profit. Among the claimed reasons for certificate cancellation organizational changes (in 35% of all the organizations losing certificates) and cancellation of certificates by certification bodies (in 41% of these organizations) were the most common ones related to the failure of these organizations.Članek prikazuje dinamiko pridobivanja najbolj razširjenih certifikatov za sisteme managementa (ISO 9001, ISO 14001). Pri tem se osredotoča na situacijo v Sloveniji v zadnjih dveh letih, ko je bila opazna občutna rast števila razveljavljenih certifikatov. Ta pojav smo proučevali z namenom, da bi ugotovili njegove razloge in učinke na poslovanje organizacij. Nekatere povezave med sistemi managementa kakovosti in uspešnostjo poslovanja podjetij, prepoznane iz proučevanja literature, smo uporabili za postavitev hipotez. Predvidevali smo, da je odvzem certifikatov za sisteme managementa povezan s padanjem uspešnosti poslovanja. Hipoteze smo tudi analitično preizkusili. Empirični del raziskave je temeljil na podatkih slovenskih certifikacijskih hiš in na javno objavljenih letnih finančnih poročilih slovenskih organizacij. V analizo so bile zajete organizacije, ki so se odpovedale nadaljnjemu certificiranju. Proučevane so bile nekatere njihove lastnosti in uspešnost poslovanja. Prišli smo do zanimivih ugotovitev, da je ukinitev certifikatov povezana s padcem uspešnosti poslovanja in pogosto celo z ukinitvijo organi­zacij. Opazno je bilo, da se padec poslovanja s časom povečuje. Tako je po 2 letih po ukinitvi certifikatov samo 8% organi­zacij še izkazovalo rast poslovnega izida in dohodkov iz poslovanja, poleg tega je skoraj 40% organizacij prenehalo poslovati oz. so na tem, da to storijo. Prav tako je bilo ugotovljeno, da je uspešnost poslovanja po odpovedi certifikatov povezana z uspešnostjo poslovanja pred tem in z razlogom za odpoved. Med organizacijami, ki so pred tem poslovale z izgubo, je bil v primerjavi s tistimi, ki so prej izkazovale dobiček, v 2 letih po odpovedi certifikatov 3-krat večji delež (= 45% teh organizacij) takih, ki so prenehale poslovati. Najpogostejši razlogi, ki so pripeljali do prenehanja poslovanja, so bile organizacijske spre­membe (pri 35% od vseh organizacij, ki so izgubile certifikate) in ukinitev certifikatov s strani certifikacijske hiše (pri 41% od vseh organizacij, ki so izgubile certifikate)