Caracterización de la Cultura Organizacional Dominante en las Empresas Familiares de Servicios de Ciudad Victoria Tamaulipas

The analysis of the organizational culture has become a key element in all kind of companies. Its link with the family business is essential to understand the behavior of the members of these kind of companies which particular features made them uniqueProfesora investigadora de tiempo completo en el Programa Académico de Administración y Gestión de Pequeñas y Medianas Empresas.objective of this study was to identify the dominating, current and favorite kind of organizational culture in the family businesses of the services sector in Ciudad Victoria, Tamaulipas. The standard used is the one proposed by Cameron and Quinn (1999) that distinguish four different dimensions of the organizational culture: clan, adhocracy, market and hierarchy. Six companies of the service sector were selected. The clan was the chosen dimension of organizational culture for this analysis, in which the members have a high sense of belonging to the company and interact as a big family.A fundamental factor for the characterization of the dominating organizational culture is the time they have been operating in the market. The other three dimensions of organizational culture presented changes between the current and most liked. The most notorious was between the adhocracy and the hierarchy. After the clan in the current organizational culture prevails the hierarchy. But the most liked is the adhocracy. This shows that the members of the studied companies do not wish to work and stablish relations inside a company in which a strict set of rules and procedures limits them to do what is asked from them or show them what and how to do their tasks. On the contrary, they like an organizational culture in which the company is a dynamic place to work and allowed them to explore their entrepreneurial spirit with ideas for the strengthening and growth of the company.El análisis de la cultura organizacional se ha convertido en elemento central en las organizaciones de todo tipo. Su vínculo con la empresa familiar es fundamental para comprender la conducta de los integrantes de este tipo de empresas cuyas características particulares las hacen propias. El objetivo de este estudio fue identificar el tipo de cultura organizacional dominante, actual y preferida, en las empresas familiares de servicios de Ciudad Victoria, Tamaulipas. El modelo utilizado fue el propuesto por Cameron y Quinn (1999), el cual distingue cuatro dimensiones de la cultura organizacional: clan, adhocrática, de mercado y jerarquizada. Se seleccionaron seis empresas de servicios. La cultura organizacional actual y deseada identificada en las empresas familiares objeto de análisis fue la cultura tipo Clan. En la que los integrantes tienen un alto sentido de pertenencia a la organización y su interacción es como la de una gran familia. Un factor fundamental para la caracterización de la cultura organizacional predominante es el tiempo que llevan funcionando en el mercado. Las tres tipos restantes de la cultura organizacional presentaron cambios entre la actual y deseada, el cambio más notorio se dio entre la adhocrática y jerarquizada