Organization and Efficiency Study of Town Hall Departments: Town of Carlisle, Massachusetts

The Edward J. Collins, Jr. Center for Public Management (the Center) was retained by the Town of Carlisle to conduct an analysis of government operations for departments located at Town Hall. This analysis included the following departments. Town Accountant Treasurer/Collector Assessor Town Clerk Council on Aging Recreation Planning Board Conservation Commission Building Commissioner Housing Authority Board of Health This report presents the results of the study, which began in June 2012, and was designed to provide an assessment of the efficiency and effectiveness of Town operations, identifying strengths and improvement opportunities relating to organization, staffing, and management. In this concluding point of the study, the project team has assembled this report which summarizes our findings, conclusions, and recommendations