Attractiveness and Learnability to Support Operability in Web Applications

One of software quality criteria that is vital to determine the success of a software system is usability (ISO/IEC 9126-1:2001), also known as operability (ISO/IEC 25010:2011). There are a few sub-criteria that support operability and two of them are attractiveness and learnability. There is still lack of systematic review with regard to usability or operability with the focus on attractiveness and learnability mainly in Web applications. As more software systems nowadays are webbased, studying these quality factors are indeed essential. This study adopts a systematic literature review method to investigate existing works on the two sub-criteria besides exploring the works in both usability and operability in Web applications in general. The results specifically examine the issues, strengths and weaknesses that also conclude the gaps in existing works on attractiveness and learnability in Web applications besides the focus on existing frameworks