RSUD Ibnu Sina Gresik is a regional general hospital in Gresik which is required to continue to improve the quality of its services by referring to the Community Satisfaction Survey (SKM) as a key performance indicator. Based on the performance reports of government agencies, SKM from hospitals, especially on outpatient clinics, decreased significantly in two clinics in the last 4 semesters, the period 2017 to 2018, which resulted in an annual target for each clinic not reached in the final semester of 2018. So that the hospital needs to evaluate to improve the quality of service based on customer desires. This study aims to determine the level of patient satisfaction, find out the service attribute categories and provide recommendations fo...
Concerning service quality has been raising since its distinguished contribution on the competitive ...
Hizmet kalitesi gün geçtikçe önem kazanmaktadır. İşletme sayısının artması sonucunda rekabetin hız k...
PT. Pos adalah perusahaan publik pemerintah yang bergerak dalam bisnis informasi, uang, dan layanan ...
Purpose: The aims of this study are twofold: first, it attempts to investigate service attributes in...
Health Centers (Puskesmas) are District / City Office Technical Implementation Units that have the r...
Kualitas layanan sangat penting bagi semua perusahaan yang berorientasi pada layanan, terutama karen...
Purpose: The aims of this study are twofold: first, it attempts to investigate service attributes in...
Songkok atau kopyah merupakan sebuah tambahan pemanis dalam beribadah khususnya di Indonesia. Ketida...
RSU PKU Muhammadiyah Bantul is one of the charities Muhammadiyah Persyarikatanbusiness located in th...
Rumah Sakit Umum Pusat Dr. Kariadi is a hospital in the city of Semarang. A significant increase in ...
RSU PKU Muhammadiyah Bantul is one of the charities Muhammadiyah Persyarikatanbusiness located in th...
This study aimed to nvestigate the quality of service desired by the outpatients at Regional General...
Health services industry is one of the services sectors which growing rapidly in Indonesia. Hospital...
Hospital can be seen as a company that gives services to customers. A hospital with good services wo...
RSUD Ibnu Sina Gresik merupakan Rumah Sakit Umum Daerah di Gresik yang dituntut untuk terus meningka...
Concerning service quality has been raising since its distinguished contribution on the competitive ...
Hizmet kalitesi gün geçtikçe önem kazanmaktadır. İşletme sayısının artması sonucunda rekabetin hız k...
PT. Pos adalah perusahaan publik pemerintah yang bergerak dalam bisnis informasi, uang, dan layanan ...
Purpose: The aims of this study are twofold: first, it attempts to investigate service attributes in...
Health Centers (Puskesmas) are District / City Office Technical Implementation Units that have the r...
Kualitas layanan sangat penting bagi semua perusahaan yang berorientasi pada layanan, terutama karen...
Purpose: The aims of this study are twofold: first, it attempts to investigate service attributes in...
Songkok atau kopyah merupakan sebuah tambahan pemanis dalam beribadah khususnya di Indonesia. Ketida...
RSU PKU Muhammadiyah Bantul is one of the charities Muhammadiyah Persyarikatanbusiness located in th...
Rumah Sakit Umum Pusat Dr. Kariadi is a hospital in the city of Semarang. A significant increase in ...
RSU PKU Muhammadiyah Bantul is one of the charities Muhammadiyah Persyarikatanbusiness located in th...
This study aimed to nvestigate the quality of service desired by the outpatients at Regional General...
Health services industry is one of the services sectors which growing rapidly in Indonesia. Hospital...
Hospital can be seen as a company that gives services to customers. A hospital with good services wo...
RSUD Ibnu Sina Gresik merupakan Rumah Sakit Umum Daerah di Gresik yang dituntut untuk terus meningka...
Concerning service quality has been raising since its distinguished contribution on the competitive ...
Hizmet kalitesi gün geçtikçe önem kazanmaktadır. İşletme sayısının artması sonucunda rekabetin hız k...
PT. Pos adalah perusahaan publik pemerintah yang bergerak dalam bisnis informasi, uang, dan layanan ...