Empowering regulators to protect consumer rights in the ICT sector : concluding workshop, Kigali, 10 December 2010

Many consumers in Africa are illiterate, uninformed, poor and disempowered which reinforces the asymmetry of power between operators and customers. The Rwanda Utilities Regulatory Agency (RURA) established a cross-sectoral Consumer Affairs Directorate to promote & protect the interest of consumers (2008). The presentation reviews activities in the area of telecommunications regulation in Rwanda, as well as promoting best practices