Status of consumer protection in Zambia

PowerPoint presentationThe presentation illustrates how the Communications Authority of Zambia (CAZ) resolves complaints from consumers. It outlines legal provisions in Zambia that promote consumer protection, as well as the consumer complaints mechanism. National outreach programs educate consumers about their rights and obligations, and obtain feedback from the public. CAZ has made strides on three fronts: consumer education; complaint investigation and resolution; and consumer participation in the CAZ decision-making process