Add to ORKGIn today’s day and age, technology is a major game changer in the retail industry. Parallel variables were explored concurrently to establish their simultaneous impact on customer service. The study sought to determine the impact personalized engagement on customers, as well as the impact that efficient stock management software systems on customers using a clothing retailer in Cape Town as a case study. The study also sought to explore the challenges and opportunities that retailers face when they use technology in the customer service delivery process. The methodology used in this study involved a combination of quantitative and qualitative research. The study consisted of 55 respondents specific to the chosen location. Based on the study...
Online shopping has become a common way in which retail businesses are conducted across most parts o...
Purpose The state of interactive digital technology is evolving rapidly and has shifted the ways in...
There have been significant changes evident across the retail sector over the last 20 years, which h...
In today’s day and age, technology is a major game changer in the retail industry. Parallel variable...
Retail business models on a global scale are undergoing seismic shifts. The advancement brought abou...
Masters Degree. University of KwaZulu-Natal, Durban.Background: Retailers across the globe are embr...
Smart technologies promise to enhance customer experience to new levels in next-generation retail st...
Digitalization has impacted online retailing heavily, however traditional stores have not changed as...
Despite technological advances, some e-retail organisations are still struggling to improve their in...
During the last decade, the internet has introduced the information age and electronic commerce (e-C...
Bibliography: pages 176-192.Two fundamental elements of the retail industry are customer service and...
Digitalization has had an all-encompassing influence on industries worldwide, with retailing being o...
The digital world is constantly growing. This contributes to increasing expectations and demands in ...
Retail customers are now omnichannel both for attitude and behaviour. Shoppers are also demanding a ...
With an ongoing development in technology, retailers faces new challenges in terms of higher custome...
Online shopping has become a common way in which retail businesses are conducted across most parts o...
Purpose The state of interactive digital technology is evolving rapidly and has shifted the ways in...
There have been significant changes evident across the retail sector over the last 20 years, which h...
In today’s day and age, technology is a major game changer in the retail industry. Parallel variable...
Retail business models on a global scale are undergoing seismic shifts. The advancement brought abou...
Masters Degree. University of KwaZulu-Natal, Durban.Background: Retailers across the globe are embr...
Smart technologies promise to enhance customer experience to new levels in next-generation retail st...
Digitalization has impacted online retailing heavily, however traditional stores have not changed as...
Despite technological advances, some e-retail organisations are still struggling to improve their in...
During the last decade, the internet has introduced the information age and electronic commerce (e-C...
Bibliography: pages 176-192.Two fundamental elements of the retail industry are customer service and...
Digitalization has had an all-encompassing influence on industries worldwide, with retailing being o...
The digital world is constantly growing. This contributes to increasing expectations and demands in ...
Retail customers are now omnichannel both for attitude and behaviour. Shoppers are also demanding a ...
With an ongoing development in technology, retailers faces new challenges in terms of higher custome...
Online shopping has become a common way in which retail businesses are conducted across most parts o...
Purpose The state of interactive digital technology is evolving rapidly and has shifted the ways in...
There have been significant changes evident across the retail sector over the last 20 years, which h...