CRITICAL SUCCESS FACTORS IN ENTERPRISE RESOURCE PLANNING: CASE STUDY APPROACH IN SRI LANKAN COMPANIES

The advancement of Information Technology has produced a global digital economy and is intensifying the competitive pressure. Enterprise Resources Planning (ERP) is software which solves many of the business problems through integration of departments and many of the Sri Lankan Companies are increasingly adopting the same. A pilot survey conducted revealed that companies adopting ERP has encountered many problems in the Sri Lankan context. This research study is based on two companies implemented ERP and Three Phase Project Model was used for the comparison. The problems faced during each phase were investigated through interviews with the managers concerned. Findings showed that achieving the final goal was affected with some Critical Success Factors and identified factors were; Non availability of reference site, lack of expertise, client readiness, maturity of the IT department, post implementation support. Key words: Enterprise Resource Planning, Project Phase model, Critical Success Factors and Business process Reengineering (BPR)For full paper: fmscresearch@sjp.ac.l