Introducing e-journal services: an experience

Purpose – This case study seeks to discuss the author's experience of providing e-journal services to the scientists at the Central Glass and Ceramic Research Institute – a centre of excellence in the field of glass and ceramics situated in Kolkata, India. It describes the developmental activities involved in providing user access to the e-journals and its impact on library operations. Design/methodology/approach – The article begins with background information on the Central Glass and Ceramic Research Institute and its parent body, the Council of Scientific and Industrial Research, and then goes on to discuss the development of e-journal services within the library of the Institute. Findings – The author shows that providing training to the staff as well as library users and managing services of the e-journals were the most important issues. The author also shows that e-journals have added enormous resources to the collection and improved the service of the library, enhanced access to journal literature, and decreased the demand for photocopy services as well as document delivery of single articles. Originality/value – This case study of the Central Glass and Ceramic Research Institute experience should be useful to others for deciding their activities to access e-journals as well as the library community in genera