NEW TRENDS AND MODELS OF MANAGEMENT OF TRAVEL AGENCIES

Turizam doživljava velike promjene u posljednjih nekoliko godina što se tiče potražnje, novih motiva putovanja, a što uvelike utječe na ponudu i tehnologiju. Turističke agencije se nalaze u takvom okruženju da moraju koristiti nove tehnologije te se prilagođavati navikama potrošača. Turističke agencije moraju konstantno pratiti i prilagođavati se trendovima na tržištu, moraju razvijati inovacije i uz kvalitetnu uslugu razvijati dugoročne odnose s kupcima. Cilj ovog rada je bio prikazati poslovanje turističkih agencija te, također, prikazati kako turističke agencije reagiraju na nove trendove velikim razvojem tehnologije. Na kraju rada, prikazan je primjer upravljanja turističke agencije ''Atlas''.Tourism is experiencing big changes in a last few years regarding to demand, new motives of travelling and it is affecting on supply and new technologies. Travel agencies are situated in that kind of surroundig that have to use new technologies and adjust to the new habits of customers. Travel agencies have to constantly follow and adjust to the new trends on market, they have to develop inovations and with quality service develop long-term relationship with customers. The point of this final work was to show management of travel agencies and show how travel agencies are reacting to the new trends with huge development of technology. At the end of the work shown is development of travel agency ''Atlas''