Research the development status of business tourism in Beijing hotel industry

Business tourism has been developing rapidly in the world since the 1950s. Hotel is an important carrier for the development of business tourism. Nowadays, the competition in the hotel industry is increasingly fierce, providing high-quality services to obtain customer satisfaction is an important topic. Therefore, hotel practitioners must understand the needs and expectations of business travellers and find ways to help improve their satisfaction. This thesis examines Beijing as an example, through the way of questionnaire to explore the 26 factors affecting hotel industry, using the SPSS24.0 software and IPA analyses the problems existing in the development of business tourism in Beijing hotel industry, and provides the suggestions for the future develop