MEASUREMENT AND MANAGEMENT OF SUPPLY CHAIN PERFORMANCE: A BENCHMARKING STUDY

Colloque avec actes et comité de lecture. internationale.International audienceOver the past few decades, the role of Supply Chain (SC) has been evolving from cost centre to competitive advantage. That is why measurement and management of SC performance become particularly essential. However, such an undertaking is difficult due to the growing complexity of SC. As the literature review highlights it, there is a lack of survey dealing with measurement and management of SC performance, collecting data through interview process and especially addressed to large companies. This is the bias of the present paper. First, the literature review clarifies SC management notion, performance measurement and management concepts, followed by on overview of the benchmarking published on the related topics. Then, are detailed the selected sample, the methodology used to collect and analyse data and the preliminary results obtained. To finish, conclusions are presented suggesting future research directions