Analysis of the factors affecting consumer satisfaction with health services

ISSN 2538-6778 (internetinis)The aim of the final bachelor work is after the theory and practice analysis to identify the main determinants of consumer satisfaction with medical services context. The theoretical part analyzes the concept of satisfaction, distinguishes the most important factors affecting consumer satisfaction. Given model represents the main factors determining patient satisfaction with health care services. Interpersonal relationships and the provision of information regarded as a qualitative and as emotional satisfaction factor. The analytical chapter of this paper describes an accomplished quantitative research. Research aim - to explore the opinion of users of health care services are supplied quality. Receive data were analyzed to find connections with user’s satisfaction with health care services. Satisfaction of health care is measured not only by qualitative, but also the emotional aspects. Doctor-patient interpersonal relationships commonly associated with satisfaction received. Doctor-patient interpersonal relationships commonly used dimension to value of satisfaction with the serviceEkonomikos ir vadybos fakultetasVytauto Didžiojo universiteta