Evaluating Project Communications with social network Analysis,

The case study presented describes the use of the methodology of Social Network Analysis (SNA) for internal evaluation and analysis of (international) inter-institutional project communications. The centre for Social Innovation (ZSI) has gained positive experiences with this methodology in the Leonardo pilot project CETRA (Complexity Education for Trainers). This paper describes how the methodology can be used and possible results. The analyzed project developed over time in a cooperation network centered on the coordinator which clearly reflected the strategy implemented. Different roles of partners can be identified and discussed; communication problems (e.g. free rider) can be identified. This methodology can be transferred in different contexts and it is recommended as a tool for internal evaluation flows in any kind of project