E-government, Accountability, and Performance: Best-in-Class Governments in European Union Countries

To what extent do e-government influence accountability and performance in the public sector? Given the growing importance of performance and accountability in government, discussion has not been as robust as it should be regarding the role of e-government in understanding these challenges. Much has been claimed and written about the influence of e-government on the modernization and growth of public sector initiatives in Europe. Little is known, however, about how e-government influences the accountability and performance of governments. The view of e-government proposed in the chapter suggests policy makers to a more careful consideration of performance and accountability pressures that different e-government strategies bring with them. Particularly, the chapter presents a view of both challenges and advantages of implementing e-government strategies, by examining how closely and critically intertwined e-government, performance and accountability are in ten European Union (EU) countries