Towards a cross-cultural typology of trust in B2B food trade

Purpose – The paper is aimed at developing a hierarchical typology of trust elements for B2B trade among European companies in the food sector. Design/methodology/approach – The study integrates desk research literature study and a qualitative survey of food industry companies. An extensive literature review about inter-organizational trust lays a foundation for designing a draft typology based on previous studies, with special attention paid to the influence of culture. Fine-tuning and validation of the typology is achieved through an exploratory field study based on 18 qualitative in-depth interviews with key informants in five EU countries, involving practitioners from the fresh fruit and vegetable, grain, meat, and olive supply chains. Findings – A detailed typology of trust is developed. Although it is highly specific to the food industry, it is designed to be neutral to culture and sector, thus allowing the identification of differences in culture when dealing with trust building elements in different sectors in the food supply chain. Research limitations – Since the buyer’s perspective is adopted in this study, further research is needed to validate the typology on the seller side. The typology developed here must also be tested in practice, for instance within a descriptive research quantitative study, aimed at quantifying the relative importance of the different trust elements. Practical implications – The typology stimulates the consideration of cross-cultural or cross-sector differences in the salience of trust attributes and its construction process confirms that reputation management is an extremely important determinant of success or failure. It can serve as a checklist for any company that is interested in improving its relationships with suppliers or buyers. Originality/value of the paper – The paper adds to the body of knowledge about inter-organizational trust, providing researchers with a useful tool for conducting experimental research on trust creation mechanisms