Bidrag på konferanse: The Third International Conference on Digital Society ICDS 2009 1-7 February 2009 Cancun, MexicoThe main trends concerning the traditional channels of participation are reduced voting turnout, reduced participation in political parties, stable participation in associations and increased citizen contact. The influence of ICT based form of communication on the relations between the authorities and the citizens are heavily influenced by the role of the citizens designed by the authorities. If the citizens are treated as customers the authorities are pursuing a consultative model focusing on creating an effective administration. The flow of information is uni linear; however, if the role of the citizens is a ...