Questionnaire Design And Validation For Temple Mobile Application

Cultural tourism in Indonesia requires more attention to attract younger generation visitors. For example, temples (candi) in East Java, Indonesia, are not popular destination for youngsters considering there is lack of information, attraction, and promotion. This research will focus on this problem by designing a mobile application that will provide interesting information about the temples in East Java. To ensure high utilization, the applications development must be started with capturing the user needs, and ended with the usability test. For these purposes, this research designs the suitable questionnaires as data collection tools. The design process must consider the young generations’ preference of contact method and jargon so that it can be easily understood by respondent within the age range of 17 – 27 years old. Two questionnaires are designed as the result of this research namely customer needs questionnaire and usability testing questionnaire. This research also identified the variable that will be tested in usability testing, to check the user friendly-ness of the mobile application. The validity and reliability of the 17 questions has been tested and found to be both valid and reliable so the questionnaires’ results can be used for the mobile application development process