Regulation impact assessment: Evaluation process of an integrated social system

The aim of this paper is to present results of an impact assessment applied to the social system in Apulia. In particular, Regione Puglia’s Regional Law no. 19/2006 is examined. Following a gradual assessment approach a) it is evaluated whether the regulation achieved its general objectives and, b) it is analysed to what extent institutions have supported the process. The empirical evidence shows that good results have been achieved over the period 2009-2011. Nevertheless, a general technical inefficiency of the services provided in the order of 26-29 per cent is highlighted, mainly due to the operational scale