國民中學班級導師情緒勞務、工作壓力與職業倦怠之相關研究;A Study on Junior High School Director Teachers' Emotional Labor, Job Stress and Job Burnout

[[abstract]]本研究旨在探討國民中學班級導師情緒勞務、工作壓力與職業倦怠之現況，並針對不同背景變項之國民中學班級導師比較其情緒勞務、工作壓力與職業倦怠之差異情形，分析導師情緒勞務、工作壓力與職業倦怠之關係及影響力。本研究採問卷調查法，經文獻探討編制「國民中學班級導師情緒勞務、工作壓力及職業倦怠感受調查表」為研究工具，以臺北市與嘉義縣之現職國民中學班級導師為研究對象，共蒐集319份有效問卷，所得資料主要以SPSS 22.0進行分析，研究結果如下：一、國中導師情緒勞務、工作壓力與職業倦怠皆屬於中等程度。二、國中導師整體情緒勞務負荷男性大於女性，臺北市學校大於嘉義縣非偏遠地區學校。三、國中導師整體工作壓力感受學士大於碩士，臺北市學校與嘉義縣非偏遠地區學校高於嘉義縣偏遠地區學校。四、國中導師整體職業倦怠感受學士高於碩士。五、國中導師之情緒勞務，以真情流露為主。六、國中導師之工作壓力，以專業壓力以及輔導與管教壓力最大。七、國中導師之職業倦怠，以情緒耗竭感受最大。八、國中導師之真情流露可減輕工作壓力，減少職業倦怠。九、國中導師之壓抑情緒與工作壓力各構面對職業倦怠具有預測力。十、國中導師之職業倦怠，以親師互動壓力最具有預測力。 The main purposes of this study were to explore the situation among emotional labor, job stress and job burnout of junior high school homeroom teachers on different background variables among emotion laber, job stress and job burnout, meanwhile investigate the relationshipand foreseeable above them. This research utilized the method of questionnaire. The research toolsconsisted of”junior high school homeroom teachers’ emotional labor scale”, “job stress scale”,“job burnout scale”,which were designed by documents study. The samples were junior high school homeroom teachers in Taipei City and Chiayi Country, the total number of viable samples reaching 319. The data gathered was analyzed by using computer software SPSS version 22.0. The findings of this study are as follows:1.Junior high school homeroom teachers’ emotional labor, job stress and job burnout are medium-high degree.2.There are significant difference in “gender” and “school location” on emotional labor of junior high school homeroom teachers, and male is higher than female, the teachers in Taipei City are higher than the teachers in non-remote zone of Chiayi Country.3.There are sighificant difference in “educational background” and “school location” on job stressof junior high school homeroom teachers, and Bachelor degree is higher than Master’s degree, the teachers in Taipei City and non-remote zone of Chiayi Country are higher than the teachers inremote zone of Chiayi Country4.There is a sighificant difference in “educational background”, and Bachelor degree is higher than Master’s degree.5.Junior high shool homeroom teachers had the highest scores in items of emotional labor with “genuinely felt display”.6.Junior high school homeroom teachers’ main stresses are “counselling and discipline stress” and “”professional stress.7.Junior high school homeroom teachers had the highest scores in items of job burnout with ”emotional exhaustion”.8.Junior high school homeroom teachers adopt more emotional labor - genuinely felt display to ease job stress and job burount.9.Junior high school teachers’ suppression emotional and job stress can sighificantly predict job burnout.10.The most sighificantly predict to job burnout is the interaction stress between patriarchs and teachers