The impact of information and communication technologies on the communication of parliamentary information in the United Kingdom.

This chapter discusses the role and effectiveness of UK parliamentary public information services in both servicing the needs of the general public for information about government and also in communicating positive messages about the work of government. The authors argue that there is tension between both roles in terms of service philosophy and that this tension may have resulted in neither function being adequately achieved. Research results suggest that present practice, particularly in terms of web service delivery, is failing to engage the public in the political process and that government must rethink strategies for attracting users to their websites