Citizenship information: a national survey of the citizenship information needs of the general public.

A relatively rare example of research originating from the LIS sector which ranges more widely than libraries. The survey examines the kinds of information that a sample of citizens have sought – and might in future seek – from public institutions. There are questions on citizens’ satisfaction with information provided, information which is difficult to obtain, reasons for seeking information, and preferred media/formats for using information. Readers should go to the original report for many additional data which had to be omitted from the summary – notably, some of the demographic data on the respondents