EFFECTS OF QUALITY MANAGEMENT IN BOTTLING COMPANIES: A CASE STUDY OF NAIROBI BOTTLERS

This study examined the factors affecting quality management in bottling companies with specific focus on Nairobi Bottlers. The specific objectives of the study were to determine how competition, training, information technology and storage affect quality management in bottling companies. The research was significant to the management of Nairobi Bottlers.The researcher used descriptive research design with a target population of 152 employees which comprised of the top, middle, and support staff levels of management. Stratified random sampling technique was employed to sample 76 respondents representing 50% of the target population. The data was collected using a questionnaire and was analyzed both qualitatively and quantitatively where data was presented using tables and pie charts. The findings revealed that 65% of the respondents agreed while 35% of the respondents disagreed, 68% agreed that information technology affects quality management of bottling companies while 32% of the respondents stated otherwise. Concerning how training affects quality management in Bottling companies. The findings showcased that majority of the respondent at 60% agreed while 40% of the respondents disagreed. Concerning how storage affects quality management in Bottling Companies, the finding that majority of the respondents at 63% agreed while 37% of them stated otherwise. The study recommends that competition among Bottling companies around the world is stiff and shaped by market forces, technology and innovations. Once this is achieved, the company should focus on improving the quality its products without any hesitation since quality products are being availed to the customers based on their market terms; Sustaining development goals require organizations to develop and maintain the culture of creativity and innovation which can be achieved through incorporation of information technology. The company should institute regular training programs that incorporate methods and valid concepts of quality management. Storage facilities should be designed to make sure that product storage and distribution systems are flexible to facilitate packaging, preservation and delivery of products based on recommended ISO quality management standards