Staff Performance Management in the Nigerian Banking Industry: Focusing on Employees’ Appraisal System

2014 dissertation for MA in International Human Resources Management. Selected by academic staff as a good example of a masters level dissertation. The study is based on employee performance management in the Nigerian banking industry, especially focusing on performance appraisal. The main objective of the research is to review the process of performance appraisal in Nigerian banks. Through the finding, it was revealed that performance management and appraisal is perceived as a process of significant importance but it is coordinated for its evaluative form rather than its purpose for promotion of organisational growth and development through feedback, training, coaching and counselling. The design of the research was qualitative and a bit of quantitative and the questionnaire contained both open and close ended questions which were used in gathering the primary information. The investigation technique was applied for bank employees in Abeokuta Ogun state which includes; subordinates (bank officers, cashier, marketers), managers (branch managers, operations manager or head of operation), and also bank HR consultants. One hundred and eighty (120) questionnaires were administered to all intended participants and a relatively high response rate of 83.3% was obtained. The crucial findings showed that participation of bankers in Nigeria in performance management and appraisal is relatively high and, it was revealed that subordinate employees most times feel managers are usually not objective because their superiors maintain a warm relationship which can render the appraisal a bit partial or probably boost performance of employees. At the end of the research, suggestions were made on how performance management and appraisal could be more effective and beneficial to both employees and the organisation as whole