A look at online banking accessibility in the EU and the USA

Information Systems become the necessary tool for financial organisations. Online banking is now more than an ideal environment for standard banking transactions because it provides customers an easy access to a wider range of services and allows them to deliver more timely and cost-effective services around the clock. To meet the higher demands of the customers of today’s global networked economy the websites of the financial institutions needed to be more accessible for people with disabilities. The significant number of disable people tends to be excluded from the use of World Wide Web as a mechanism by which services and facilities are provided. This paper reports on the e-Accessibility standards of online banking services and identified that despite standards and guidelines set by the international agencies like W3C many websites still fall short of e-Accessibility