Maintaining Social Services After-Hours in a Hospital Emergency Department: Health Care Preferences with On-Call and In-House Programs

This research describes the satisfaction of emergency department staff in relation to the social service after-hours coverage at Fairview Southdale hospital. The participants of the study were physicians, nurses, health unit coordinators, and social workers of Fairview Southdale hospital working with the emergency department. The participants completed a 17-question mailed survey. The findings illustrated the desire of staff to expand the current after-hours coverage of the emergency department to more in-house availability. The information gathered and compiled for this study will be used to help support the increase of social work services role in the emergency department at Fairview Southdale Hospital. The information will also be used to provide increased literature on the subject of health care staff satisfaction with social work services