Improving the Quality of the Documentation System in a Health Care Environment

An effective documentation system in a managed care organization is complicated yet important in today\u27s business environment. Being too busy taking care of patients, health care professionals often fall behind in paperwork and quality care provided. An action research model developed by Cummings and Worley (2001) was utilized to assess the organization\u27s status. Data collection methods included survey questionnaires, group interviews, and secondary data. A collaborative team approach designed to reach a consensus decision was used in the evaluation, interpretation, and validation of the information collected. Three intervention methods relating to training and education, teamwork, and staff knowledge and skills were proposed with one of these recommended for implementation. This action research will bring the organization to greater success in the health care environment