Information and Communications Technology Strategies for Improving Global Virtual Teams\u27 Success Rates

Ineffective strategies to integrate information and communication technology (ICT) to support global virtual teams (GVTs) have adversely affected organizations\u27 performance. The purpose of this multiple case study was to explore the effective strategies participating GVT managers in 2 organizations in the United States used to integrate ICT to support teams\u27 success. The population comprised managers in New York with at least 3 years of service integrating successful strategies in ICT to support GVT success. Transformational leadership theory was used as the conceptual framework for this study. The data collection process included asking 4 participants semistructured interview questions as well as reviewing archival data from the organizations. Data analysis using mind mapping analysis resulted in 5 major themes: forms of communication, redundancy, inclusion, accessibility, and infrastructure. The implications of this study for positive social change include the potential to create economic opportunities in developed and underdeveloped countries by incorporating or adapting some or all these strategies to improve efficiencies using ICT to support the success of GVTs. Improving GVT success rates could enable organizations to maintain and grow jobs benefiting employees, families, and communities