Service systems produce all services of significance and scope, yet the concept of service system is not well articulated in the service literature. This paper presents three interrelated frameworks as a first cut at the fundamentals of service systems. These frameworks identify basic building blocks and organize important attributes and change processes that apply across all service systems. Although relevant regardless of whether a service system uses IT, the frameworks are also potentially useful in visualizing the realities of moving toward automated service architectures. This paper uses two examples, one largely manual and one highly automated, to illustrate the potential usefulness of the three frameworks, which can be applied togeth...
The objective of this paper is to review recent developments in service theory and systems theory ...
This book’s theme is “The Science of Service Systems,” yet there is substantial question about wheth...
High academic interest and numerous theoretical and practical studies on service systems and service...
Service systems produce all services of significance and scope, yet the concept of service system is...
Over the past 50 years, the service sector has grown in most advanced industrialized economies to be...
Widely cited papers that have tried to define service science during its brief recognized existence ...
A framework of service systems is described in this paper. Specifically, the components of a service...
AbstractThe “service” concept, which is very comprehensive and diversified, has changed over time an...
In this paper, a unified definition of the service system is proposed. The motivation of this resear...
Service Systems Implementation provides the latest applications and practices aimed at improving the...
The increasingly interconnected world is leading to continuous and profound transformations within a...
The Science of Service Systems intends to stimulate discussion and understanding by presenting theor...
The “service” concept, which is very comprehensive and diversified, has changed over time and accord...
The Science of Service Systems intends to stimulate discussion and understanding by presenting theor...
This document explains how a “work system” perspective on systems in organizations illuminates many ...
The objective of this paper is to review recent developments in service theory and systems theory ...
This book’s theme is “The Science of Service Systems,” yet there is substantial question about wheth...
High academic interest and numerous theoretical and practical studies on service systems and service...
Service systems produce all services of significance and scope, yet the concept of service system is...
Over the past 50 years, the service sector has grown in most advanced industrialized economies to be...
Widely cited papers that have tried to define service science during its brief recognized existence ...
A framework of service systems is described in this paper. Specifically, the components of a service...
AbstractThe “service” concept, which is very comprehensive and diversified, has changed over time an...
In this paper, a unified definition of the service system is proposed. The motivation of this resear...
Service Systems Implementation provides the latest applications and practices aimed at improving the...
The increasingly interconnected world is leading to continuous and profound transformations within a...
The Science of Service Systems intends to stimulate discussion and understanding by presenting theor...
The “service” concept, which is very comprehensive and diversified, has changed over time and accord...
The Science of Service Systems intends to stimulate discussion and understanding by presenting theor...
This document explains how a “work system” perspective on systems in organizations illuminates many ...
The objective of this paper is to review recent developments in service theory and systems theory ...
This book’s theme is “The Science of Service Systems,” yet there is substantial question about wheth...
High academic interest and numerous theoretical and practical studies on service systems and service...