STANDARDIZATION OF SHIFT REPORT BY IMPLEMENTING A NURSING REPORT SHEET AND ADDRESSING PATIENT VALUES TO MEET PATIENT NEEDS

Bedside shift report is a complex process, which involves the transition of care from one clinician to another. The Agency for Healthcare Research and Quality (AHRQ) (2013) reported that approximately 70% of patient adverse events are attributed to communication failures between healthcare providers. Nurses remain inconsistent with information sharing during bedside shift report leading to communication gaps. The object of the clinical nurse leader (CNL) internship project is to provide true patient-centered by standardizing bedside shift report by implementing a nursing report sheet and addressing patient needs. The project was conducted in a level-one trauma center in San Diego, CA on the Medical/Oncology Unit. The patient population includes a diverse adult population and the average inpatient age is fifty-nine years old. Although limited, the project found to improve patient satisfaction scores. However, overtime did not decline. Rather, overtime increased as a result of the health system implementing a new electronic health record