Intercultural mediation at the end of life. Different perceptions of the same process

The aim of this study was to identify the perceptions of palliative care professionals with regards to the management of patients from a different culture, and if there is a need to incorporate an intercultural mediator. To understand the influence of the intercultural mediator as a facilitator in the decision making of the patient and family at the end of life. The methodological approach is centered in pluralism, reinforced by triangulation of data and information. The intercultural mediator is crucial because they can provide light in a multitude of conflict situations caused by lack of knowledge about the patient's culture. (C) 2017 The Authors. Published by Elsevier Ltd