What Open-Ended Comments Reveal: An Analysis of a Clinical Translational Science Institute’s Annual Surveys

Analyzing open-ended responses can provide insight regarding participants’ experiences or illuminate organizational issues. The purpose of this study was to qualitatively analyze 1096 open-ended responses to a longitudinal survey and report patterns observed across participants. Word frequency, text search and matrix coding were used to analyze the data. Thematic differences were noted by the college group denoting the participant’s primary appointment. Although perceived gaps between expectations and service delivery were expected, participants’ statements pointed out informational inaccuracies or an absence of awareness. The inherent richness and insight of the analysis yielded complexities, otherwise not discernable using quantitative analyses. The authors offer suggestions for improving the university clinical translational science institute’s delivery of biomedical research services