Improving Organizational Practices: Learning from Direct Care Staff and Team Leads

The purpose in completing this needs assessment was to pinpoint inconsistencies or unclear aspects of the direct care provided to clients served by H.S.I. staff. This understanding can then assist H.S.I. in providing the necessary support for direct care staff and also allow for H.S.I to provide more adequate support for their clients. All information gathered from the focus groups will be disseminated to support departments and Team Leads through a written report. Based upon these results H.S.I. may choose to implement new or revised trainings, conduct meetings or enact companywide policies