Indicadores de gestão inerentes à revisão pela gestão da Norma ISO 22 000:2005

Mestrado em Engenharia Alimentar - Instituto Superior de AgronomiaIn the current market, ensuring a system of quality management is very important because it enables the company to a quality management more effective and efficient use of products or services, and is the point of confidence to customers, attracting potential business in abroad. To this end, many food businesses certified in the ISO 22 000:2005 standard, that defines the requirements for a Food Safety Management. With the change of attitude to quality, this is no longer only the responsibility of the production area, but also of the administration. This has shown the need to measure quality. To facilitate the measurement of quality of products and services, firms make use of management indicators, or use the data that is collected regularly and act in order to provide important information of the state management system implemented. This information is brought to the Management Review and is the top management who have a responsibility to look to analyze, to update the food security policy of the company and to redefine the objective of quality. The information offered by management indicators focus on the most sensitive points of the management system implemented, which will help top management to take the necessary corrective action to the improvement of the system, as well as preventive measures to be prevented the reappearance non-compliance. It is then up to the directors of departments involved in food quality and safety, to seal the effective implementation of these measures The management indicators are therefore important tools not only measurements and but also quality management, that they have the ability to operate at key points of the system, changing its course. However, should be seen by top management as a means to aid in the management of quality and not as an end in themselves. Well, they allow the identification and control requirements, contributing to the continuous improvement of the management system implemented. For the management indicators may represent the most accurate possible, the reality that they study, there should be standards for comparison, which also makes the comprehension of information much easier. However, it is important to note that the management indicators have variability, which may be the result of causes within the company