Refining Visitor Tracking for Museum Victoria

Melbourne Museum, Scienceworks, and Immigration Museum are part of the larger premiere organization of Victoria known as Museum Victoria. Museum Victoria utilizes a visitor tracking system to improve exhibition design and improve visitor satisfaction. The goal of this project was to evaluate Museum Victoria’s current pen and paper system for visitor tracking, to propose updates to the pen and paper tracking system, and to evaluate alternative digital systems for future implementation. Our team’s final recommendations included a new methodology for Museum Victoria’s pen and paper visitor tracking system and information on a potential digital technology that Museum Victoria could implement in the future