A Review of Metropolitan Fire and Emergency Services Board Residential Risk Referral Process

This report provides an analysis of the Residential Risk Referral Process used by the Metropolitan Fire and Emergency Services Board (MFB) in Victoria, Australia, from 2007 to 2016. From a database compiled for the study, the team determined the demographic profiles of individuals most often referred, which risk features were identified, and what actions MFB took in response to these inbound referrals. Firefighters are in a unique position to identify at-risk individuals within the community. The RRR process attempts to connect these at-risk individuals to government funded services that can assist in risk mitigation. From information gathered during the study the team developed a series of recommendations aimed at improving the RRR process