ERP Implementation - Case study

This Master’s Thesis is a case study about ERP implementation for a service company in Finland. The target company is a subsidiary of a European corporation offering expert services mainly for B2B sector. The development of the new ERP has been done in China, with a target to deploy new system in over 20 countries. Business requirements for the development are collected both from Finland and China subsidiaries. The purpose of the case study is to suggest deployment plan for Finnish company and make an evaluation between the old process and the new one. A qualitative research was made in order to find out best practices from previous similar projects. Based on this a deployment plan is suggested. The process evaluation is limited to the Offer process only and it is done using a Lean tool Value Stream Mapping. The theoretical background for thesis is based on Business Process Reengineering and Lean methodology. These theories were used also in the new system development to improve the existing processes. The suggested deployment model is, as of writing this, taken into practice for the ongoing deployment. The evaluation of the offer process revealed that the new process is much more efficient with a faster cycle time and it is assumed that the quality and number of errors will be lower in the future. At the end of the thesis you can find Abbreviations about the terms used. I suggest reader to have it available when reading the thesis, to help on understanding all the terms used in the text