Rhetoric or Reality: Coordination in a Time of Crisis

In recent years Australia has experienced a number of significant natural disasters which have placed a clear focus on how governments at different levels respond to these events. Within this context there has been a clear emphasis on understanding the role of government in mitigating and responding to crises. Large scale natural disasters represent a significant test of the public sector’s ability to respond in a coordinated and efficient way in the face of adversity. This comes against a backdrop in Australia where trust in government from its citizens continues to decline and where the public retain high expectations of government’s ability to plan, prepare and respond to disasters. Crises are also occurring not in a vacuum but where changes in the public sector mean that whole of government or connected forms of working are a highly pervasive mantra. Crisis responses oblige the different layers of government; political, bureaucratic and operational response agencies to work together to confront these events and require collective action. There is a strong recognition that the response to disasters is beyond the capacity of any single person, agency or department. To date, there has been little work undertaken on how whole of government structures impact on the management and response to crises and how these may shape the overall perception of a ‘successful’ or ‘failed’ response. As a result of this context, this thesis seeks to review and explore the responses to the 2009 Victorian bushfires and the 2011 Queensland floods by understanding how each state confronted these events and how they can be seen to epitomise the challenges of crisis management in Australia. Drawing on document analysis and elite interviews from each state, the thesis seeks to understand whether public commitments to whole of government in crises are rhetoric or reality? It will address this question through a lens which seeks to understand the impact of key themes such as; whole of government, crisis management, leadership, coordination, organisational culture and institutions in meditating the responses and outcomes of these events