What Higher Education Should Be Teaching About Quality – But Is Not

The writers present the results of a survey designed to determine what topics are actually being taught in quality-related courses in U.S. highereducation. The Malcolm Baldrige National Quality Award Winners survey provided a baseline for what quality topics should be taught, and a survey of U.S. higher education was constructed to determine if any correlation existed between what was taught in quality-related courses and what the experts recommended should be taught. The results indicate a low correlation, and major challenges for quality educators in the U.S. are identified