Training to Reduce Aviation Maintenance Error: Assessing Maintenance Resource Management Programs in Commercial Aviation

Maintenance resource management (MRM) training is intended to integrate existing technical skills of maintenance employees with interpersonal skills/human factors knowledge to improve communication effectiveness & maintenance safety. The FAA suggests successful MRM training not only teaches error avoidance, but also the adoption of attitudes that support a safety culture. This coincides with FAA encouragement to incorporate systems theory into MRM training to put human factors issues in larger organizational context. Many programs currently use the MRM/TOQ survey to assess the impact of MRM training & its effectiveness in changing safety-related attitudes