Add to ORKGIn an environment where social tools and communication technologies are constantly evolving and developing and where library users are long familiar with instant messaging, Cardiff University’s Library Service aimed to align its means of communicating with users more strongly with the preferred communication methods of students in their social spaces
Academic libraries around New Zealand are embracing online live text chat services as a powerful med...
A Review of: Keyes, K., & Dworak, E. (2017). Staffing chat reference with undergraduate student a...
Launching virtual chat reference at the University of Richmond Libraries has been an interesting, mu...
In an environment where social tools and communication technologies are constantly evolving and deve...
The purpose of this study was to synthesize the research literature that has investigated library-ba...
Despite a general decline in recent years in academic libraries’ reference desk statistics, research...
Slides from a presentation on library chat reference services at UNC Greensboro given at the 2008 Me...
In 2003, the University of Kansas (KU) Libraries designed and implemented a chat reference service (...
Reference at our academic library, following an interval of protracted decline, recently went throug...
From March 4 – May 31 2002, The Open University Library piloted a new, instant messaging enquiry ser...
What is live chat and why should I opt in? Libraries in Iowa are slowly re-opening their doors to th...
Chat reference, so what's new or innovative about that? It's a common enough service now offered by ...
Need2Know is the name of a test work made by the public libraries of Aalborg, Denmark. Using MSN Me...
“The user is not remote; it is the library that is remote from the user.” (Lipow, 1999). Users of un...
This study focuses on virtual services and more particularly on the usage of chat services to provid...
Academic libraries around New Zealand are embracing online live text chat services as a powerful med...
A Review of: Keyes, K., & Dworak, E. (2017). Staffing chat reference with undergraduate student a...
Launching virtual chat reference at the University of Richmond Libraries has been an interesting, mu...
In an environment where social tools and communication technologies are constantly evolving and deve...
The purpose of this study was to synthesize the research literature that has investigated library-ba...
Despite a general decline in recent years in academic libraries’ reference desk statistics, research...
Slides from a presentation on library chat reference services at UNC Greensboro given at the 2008 Me...
In 2003, the University of Kansas (KU) Libraries designed and implemented a chat reference service (...
Reference at our academic library, following an interval of protracted decline, recently went throug...
From March 4 – May 31 2002, The Open University Library piloted a new, instant messaging enquiry ser...
What is live chat and why should I opt in? Libraries in Iowa are slowly re-opening their doors to th...
Chat reference, so what's new or innovative about that? It's a common enough service now offered by ...
Need2Know is the name of a test work made by the public libraries of Aalborg, Denmark. Using MSN Me...
“The user is not remote; it is the library that is remote from the user.” (Lipow, 1999). Users of un...
This study focuses on virtual services and more particularly on the usage of chat services to provid...
Academic libraries around New Zealand are embracing online live text chat services as a powerful med...
A Review of: Keyes, K., & Dworak, E. (2017). Staffing chat reference with undergraduate student a...
Launching virtual chat reference at the University of Richmond Libraries has been an interesting, mu...