Developing the multicultural workforce to improve the quality of care for residents: Final report

This publication is licensed under a Creative Commons Attribution 4.0 International (CC BY 4.0) license. This report is made available following 24 month embargo from date of publication (November 2017).Cultural and linguistic diversity between residents and staff is significant in residential aged care homes in Australia. The diversity generates many opportunities for aged care organisations to address equitable and culturally appropriate care for residents. However, diversity can also be a challenge to achieving high-quality care for residents and to staff cohesion. This final report describes the project: ‘Developing the multicultural workforce to improve the quality of care for residents’. This project was funded by the Australian Government Department of Health under the ‘Service Improvement and Healthy Ageing Grants’ in 2015. Flinders University, AnglicareSA Inc. and Resthaven Inc. formed the consortium to undertake the project led by Flinders University. Participating sites from these organisations included four residential aged care homes (RACHs). The aim of the project was to work with stakeholders to develop, implement and evaluate a multicultural workforce development model (MCWD), an education program and resources to support the implementation of the model. A Critical Action Research approach was applied to achieve the aims and objectives described above. The project was completed in two phases over a 2-year period. In phase one (12 months), the project team undertook a study of residents and staff experiences in cross-cultural care services in the four participating sites. Findings from the literature review and the study informed the development of the MCWD model and resources to support the implementation of the model. In phase two (12 months), a site champion in each participating site was appointed by their organisation to implement the MCWD model, cross-cultural care toolkit, cross-cultural care self-reflection toolkit and cross-cultural care program for aged care staff. The implementation of the Multicultural Workforce Development (MCWD) Model and resources using the site champion model was associated with improved resident satisfaction with cross-cultural care services, staff perceptions of cultural competence, and experiences in cross-cultural interactions with residents and co-workers. There is a need to embed and sustain the MCWD model in residential aged care homes using the site champion model