PENGARUH TOTAL QUALITY MANAJEMEN (TQM) TERHADAP KEBERHASILAN BISNIS

ABSTRACT THE EFFECT OF TOTAL QUALITY MANAGEMENT (TQM) SUCCESS IN BUSINESS (UMKM Studies In Surakarta) DEWI ANGGRAINI F1214025 Singer study aims to review determine Relations TQM That can be a factor affecting the success of the SME Sector Business ON. The singer adopted a basic research study of the relationship between soft-hard factor TQM Yang developed by Arturo Calvo et.al (2013). In addition to ITU, Research Singer aims to review found empirical evidence the influence of Total Quality Management Yang can be influence the success of Business ON SMEs in Surakarta wilayah. EFQM Model A The instrument is used to measure the strength of the reviews and area improvements hearts EVERY company activities. Singer methods can be used for the review to understand causality Company Happens hearts. Singer Model can be used to review Reducing complexity Happens FOR BETWEEN organization and strengthening of relations, Community And Economic. EFQM can be used by the Company that can be Continue forward and innovate. Research singer is the point of departure WITH collection methods. Research conducted Against Singer SMEs in the area of Surakarta. Period of respondents Used hearts Singer Research sebnayak 52 respondents. The sampling technique used purposive sampling Ie. The data collection using qousioner singer. Data was analyzed using analysis SmartPLS. Based on the findings of the analysis of the variables Testing Research hearts WITH SmartPLS obtained using the findings Where hypothesis Human Resource Management and is a positive significant effect Against Strategic Management kemitraandimana Value Probability The LEAD OVER big From 0.05, Human Resource Management and is a positive significant effect Against Process Management management of strategic partnerships NO significant effect against management process. Process Management And Gains significant influence business success. Keywords: quality, the model EFQ